Refund and Returns Policy

Refund & Returns Policy

Last Updated: August 19, 2026

At Urbon Sarees, we want you to be happy with your purchase. We carefully check our sarees before dispatch, but if you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective saree.
  • You received a different product from what you ordered.
  • The product received has a manufacturing or quality issue.
  • The product was damaged during delivery.

To be eligible for a return, the saree must be unused, unworn, unwashed, and in its original condition, with the original packaging and tags intact.

2. Non-Returnable Items

Returns may not be accepted for:

  • Sarees that have been worn, washed, altered, or damaged by the customer.
  • Products without original tags or packaging.
  • Products damaged due to improper handling or care.
  • Sarees returned after the applicable return period.
  • Products that have been customized or specially prepared according to the customer’s request.

3. Return Request Period

Please contact us within [3/7] days of receiving your order if you wish to request a return.

When contacting us, please provide:

  • Order ID
  • Customer name
  • Contact number
  • Reason for return
  • Clear photographs/videos of the product and packaging

Our team will review the request and inform you whether the return is approved.

4. Damaged or Incorrect Product

If your order arrives damaged or you receive the wrong saree, please take clear photos/videos of the package and product before using or removing the tags.

Once we verify the issue, we may offer:

  • Replacement of the product, subject to availability; or
  • Refund of the eligible order amount.

5. Return Shipping

For an approved return caused by an error on our part, such as receiving a damaged, defective, or incorrect product, Urbon Sarees may arrange or reimburse the return shipping cost, as applicable.

For other return requests, return shipping charges may be the responsibility of the customer.

6. Refund Policy

Once the returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be processed through the original payment method or another suitable method.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment gateway.

7. Exchange

If you receive a damaged, defective, or incorrect product, we may provide an exchange subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund, as applicable.

8. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once the order has been processed, packed, or shipped.

For prepaid orders that are successfully cancelled before dispatch, the eligible refund will be processed through the applicable payment method.

9. Product Colour & Appearance

We make every effort to display saree colours and product images as accurately as possible.

However, colours may appear slightly different depending on your device screen, lighting conditions, photography, and fabric characteristics.

Minor variations in colour, texture, weaving, or finishing may occur in traditionally crafted or handloom products and may not necessarily be considered a defect.

10. Refund Exclusions

Refunds may not be provided when:

  • The product does not meet the return conditions.
  • The product has been used, washed, altered, or damaged after delivery.
  • The return request is made after the applicable return period.
  • The customer provides incorrect or incomplete delivery information resulting in a failed delivery.
  • The product is refused or returned without contacting our support team first.

11. How to Request a Return

To request a return or refund, please contact us with your order details.

Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]

Subject: Return/Refund Request – Order #[Order ID]

Our customer support team will guide you through the next steps.

12. Changes to This Policy

Urbon Sarees may update this Refund & Returns Policy from time to time. Any changes will be published on this page with the updated date.

13. Contact Us

Urbon Sarees
Rabkavi–Banhatti,
Bagalkot District, Karnataka, India.

Email: Santoshbijjaragi321@gmail.com
Phone / WhatsApp: 7259172317

Thank you for shopping with Urbon Sarees.

We value your trust and are committed to providing quality sarees and a reliable shopping experience.

Urbon Sarees — Traditional Roots. Modern Style. Timeless Sarees.

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